by net-point ag
3. March 2010 14:50
Overview
PROXY Pro remote support software has been an essential tool for helpdesk organizations for over 15 years — providing 24x7 access to desktops and critical network devices, and speeding problem diagnosis and resolution.
PROXY Pro Components
PROXY Pro 7.0.1 runs on Windows 7/Windows Vista/Windows XP/Server 2008 R2/ Server 2008/Server 2003 and consists of the following components:
- PROXY Pro Host allows a PC or server to be viewed and operated.
- PROXY Pro Master allows you to view and operate PROXY Pro Hosts.
- PROXY Pro Gateway, the central component of PROXY Pro Server Edition, handles configuration and management of security and access between PROXY Pro Masters and Hosts.
- PROXY Pro Deployment Tool allows you to easily configure and automatically deploy PROXY Pro applications to large numbers of computers enterprise-wide.
PROXY Pro Services
PROXY Pro 7.0.1 supports the following services on its secure connections between Hosts and Masters:
Overview
- Remote Control: ability to view screen activity on an end-user's remote machine, and with proper authorization, take control of and send keyboard/mouse inputs to the remote machine in real-time
- Remote Clipboard: ability to copy selected items on the screen of a remote machine into the clipboard on the remote machine and transfer the contents to the clipboard on the technician's machine, and vice versa
- File Transfer: ability to drag-and-drop files or directories on the remote machine to the technician's machine, and vice versa
- Host-based Chat: ability to chat with the end-user on a remote machine, and any other technicians connected to that machine
- Remote Printing: ability to print selected items from the remote machine to a printer attached to the technician's machine
- Host Administration: ability to view and edit configuration settings of the PROXY Pro Host installed on the remote machine
- Remote Management: ability to generate inventory of hardware and software assets on remote machine, and to query and change certain system settings
New Features in 7.0.1
PROXY Pro 7.0.1 introduces the following new features and capabilities:
TS Host configuration: The Root Host can be configured to restrict the injection of a Host image to Terminal Services sessions that meet predetermined criteria (previously, the Root Host injected a Host image into every TS session) The criteria for determining which TS sessions should receive a Host image are available on the Terminal Services tab in the Root Host control panel.
PROXY Pro 7.0.1 includes the following features and capabilities:
- Windows 7 support: PROXY Pro 7.0.1 provides full support (remote access, remote control, remote management) for Windows 7 computers, including 32- and 64-bit platforms.
- Windows Server 2008 R2 support: PROXY Pro 7.0.1 provides full support (remote access, remote control, remote management) for Windows Server 2008 R2 computers (64-bit platforms only).
- Mac, Linux support: PROXY Pro 7.0.1 provides support (remote access, remote control) for Macintosh and Linux computers running VNC server software (standard on Macs).
- Wake-on-LAN support: PROXY Pro 7.0.1 includes ability to turn on remote computers that are configured to listen for Wake-on-LAN signal.
- Remote Power Scheme management: PROXY Pro 7.0.0 includes new remote management tools that allows Master user to view and change power scheme settings on remote computers.
- Screen Recording Playback via URL: PROXY Pro 7.0.0 includes ability for Master to playback a PROXY Pro screen recording from a standard web server over HTTP or HTTPS.
- RDP compatibility: If a remote computer is hosting an active RDP session, PROXY Pro 7.0.0 Host will capture and provide input control to the RDP session.
- Active Directory integration: PROXY Pro 7.0.0 Deployment Tool can now be used to discover computers and OUs in Active Directory domains, install new PROXY Pro software, upgrade existing software, and/or push configuration changes to existing software.
General Information
The PROXY Pro 7.0.1 Trial version and documentation (in Adobe Acrobat .PDF format) is available as part of the download packages available at http://www.net-point.ch. Additionally, the Help files installed with the PROXY Pro7.0.1 product include all the information in the printed manuals. Click “Help” button in the PROXY Pro products to access relevant help files.
For more information and a free Download Trial Version of PROXY Pro Host, PROXY Pro Master, and PROXY Pro Gateway Edition please see http://www.net-point.com http://www.net-point.de http://www.net-point.at http://www.net-point.ch .