The CRM API is designed to allow customers and developers to easily integrate 3CX PhoneSystem V.8 for Windows with CRM applications. Essentially using this API you can do the following: Launch calls from your application Get notifications about the duration of a call Get notifications about inbound calls and pop up customer records based on Caller ID The API is built in to 3CX Assistant and as such requires 3CX Assistant to be installed on the machine on which you wish to use the CRM API.Communication between 3CX Assistant and your application is done by launching an executable with various o... [More]

When using 3CX Phone System on virtualized operating system like vmware and Hyper-V, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may affect hyper v or vmware instances in which the guest os is Windows XP or server 2003. Scenario – 3CX PhoneSystem Hyper V installation with XP or 2003 guest operating systemProblem – In these operating systems, you may encounter a situation where the IVR music files being played have jittery or bad audio. To resolve this problem: ... [More]

        3CX Phone System can be installed on most versions of Windows. Below is a complete list of supported and unsupported operating systems. Note: Unsupported does not necessarily mean that 3CX will not work, however it does not get tested by our testing team and we will not be able to assist with issues. Some supported Operating Systems might require use of Cassini. For produkt-, price-, and ordering information and a Free Trial Download Versions of 3CX Phone System Version 8 please see http://www.net-point.ch   3CX Pho... [More]

3CXBackup Restore Troubleshooting This article helps you recover from 3CX PhoneSystem for Windows Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version.  Here is a procedure to do this. The option “Voice prompts and music on hold” should be enabled in the 3CX backup interface.  This will ensure that all your custom and system prompts together with voicemail intro-prompts are fully backed up and eventually restored.  As a 3CX Administrator, it w... [More]

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the IVR service may return the following error – “Error in the Ivr, Sorry”. This article describes what you can check if you are running IIS. In some cases, other applications running on IIS (Internet Information Services) will modify the 3CX Web settings. Missing PromptsThe most likely cause is missing prompts. In this case the error will only happen for certain prompts or menus. Go to ... [More]

Der nächste Schritt zum virtuellen Rechenzentrum Desktopvirtualisierung ist für viele Unternehmen und Organisationen nach der Server- und Storage- Virtualisierung der nächste Schritt in Richtung eines virtuellen Rechenzentrums. Die früher üblichen Workstations am Arbeitsplatz in Form von PCs oder Fat-Clients können im Zuge der Desktopvirtualisierung entweder beibehalten oder aber durch neue Thin Clients ersetzt werden. Die Benutzeroberflächen bzw. Desktops weden über hochperformante Hardware aus dem Rechenzentrum bereitgestellt. Machen sie si... [More]

berofix die neuste Generation an aktiven Schnittstellenkarten und Boxen aus dem Hause beroNet. Mit der berofix Produktserie bietet beroNet eine hoch flexible und skalierbare Hardwarelösung an, um ISDN (BRI / PRI)-, und in Zukunft Analog (FXS/FXO) sowie GSM-Umgebungen in nahezu jedes SIP basierte VoIP-System zu integrieren. berofix ist kein Media-Gateway und keine standard PCI/PCIe Karte, bei der Sie irgendwelche proprieäteren Treiber installieren müssen, daher nennen wir es eine "Gateway-Karte". Features wie Echocancellation, Codec Translation (G.729a u.v.m.) sowie T.38 Fax ov... [More]

Creating a dial plan for a Beronet berofix that can select a line With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers. In addition it is useful for companies that are sharing a PBX and want to have each company use ‘their’ telephone line so as to ensure transparent billing. This article explains how to configure this using a Beronet Berofix card. For this scenario we will need the line numbers for each ISDN line. In this example we will ... [More]